Front office department

Housekeeping department function in hotel. Sales managers often specialize inconventions, tours, or corporate accounts for the hotel. The administrative manager supervises office employees, designs office work systems, maintains internal and external communication systems, and compiles meaningful reports from information processing.

It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. They also help guest to book tickets for sight seen, reserve restaurants for the guest, books movie tickets for the guest.

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This is a very important fact to take note of as this might affect the profitability and efficiency of the company as this staff member will directly deal with customers the most.

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CWU offers administrative management bachelor of science and bachelor of applied science degrees. It is attractively designed and sufficiently equipped to perform the necessary formalities related to arriving and departing guest.

The impression created here can very often influence the entire period of guest stay in the hotel. Sales and marketing department function in hotel.

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Employees working in the front office will confirm guest reservations and also attend to guest complaints and queries. Different sections of front office department.

Ensuring preferences of the guest to give a personal touch to the service.

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The function of a sales department in a hotel is to attract or getbusiness for the hotel. He may also instruct visitors in the operation of hotel systems, such as the television remote control and telephones.

This is the place where guests go when they arrive at the hotel. Basically front office department is divided into reception, Information, cashier, Reservation, Telephone Operator and bell desk sections depending upon the size, capacity and standard of the hotel establishment.

Front office

Often provide first and last impression. Sections of front office department. Later, the clerk hands over a welcome kit and keys of the accommodation.

The employees who work in the lobby of the hotel are also part of the front office as they deal with guest directly. Handle and control guest room keys.

Hence, the staffs working in this department performs as an actor on this stage. This staff member might have high stress levels as they might have to deal with bad-tempered customers and a lot of complaints, making it hard to maintain good services.

The front office department is the depsrtment that takes care of the front desk officers and personnel in a hotel. They are responsible for the booking of the guests, they key s and room assignments as well as reservations, checking in on customers, answering customer querries and such.

Jan 10,  · Front Office Department The " Front Office Department " is the major department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels after registration and hand over key to the guest.

The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place in which guest make the first impression of the hotel.

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Front office department
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